Videos not appearing on collection pages

If your videos are not showing up on a collection page, the most common causes are a widget source mismatch, missing product tags, unsaved per-collection media, or the widget not being added to your collection template. Work through these checks in order.

Check your widget's collection source

Open your widget in the widget editor and confirm it uses Collection page placement. Each source decides which videos appear on each collection page:

• Smart auto-match — videos appear automatically when they are tagged with products in that collection. If your videos are not tagged with products in the collection, nothing will show.

• Custom collection feeds — you manually pick which videos appear on each collection page. If you have not selected and saved media for a specific collection, nothing will appear on that collection's page.

• Universal feed — the same videos appear on every collection page. If no media is added to the widget, no videos will show.

Check your product tags

If you are using Smart auto-match, make sure each video is tagged with a product that belongs to the collection.

1. Go to Media in your Moast dashboard.

2. Click the video that is not appearing.

3. Check the Products section to confirm the correct product is tagged, and that the product is in the collection.

4. Save any changes.

Check for hidden or pending media

Media that is hidden or waiting for approval will not appear on your storefront, even if it is selected in the widget. Open your widget in the widget editor. If selected media is hidden or pending approval, a warning banner at the top of the preview tells you which items are affected.

To approve pending media without leaving the editor, click Edit on the affected media in the preview. If the media is waiting for approval, the Edit media window shows a Review media section explaining that the media will not be displayed until it is approved. Click Approve. The banner clears and the preview refreshes.

You can also approve pending media from the Media page in your Moast dashboard. Media that is only hidden cannot be approved. Go to the Media page and set it to show instead.

Save your per-collection media

For Custom collection feeds, the media you select for a collection stays as a draft until you click Save in the widget editor. If you picked media but did not save, it will not appear.

Check that the widget is on your collection template

Collection page widgets need to be added to your Shopify Collection template. Open your widget and click Add to theme, then confirm the Collection template is selected. If the widget was only added to a product or home template, it will not show on collection pages.

Confirm you have Pro access

Collection page widgets are a Pro feature. If your store is on the Free plan, the Collection page placement is not available.

Wait for sync

Moast syncs collection widgets in the background when new media is added or tags change. This can take a little time, so give the widget a few minutes to update after you make changes.

Contact support

If your videos still do not appear after trying these steps, contact our support team using the chat bubble in the bottom-right corner of the Moast dashboard.