Common questions

The Free plan gives you unlimited video views, basic uploads, product tagging, and Shop App support. The Pro plan costs $15 per month and adds advanced customization, analytics, multi-product tagging, UGC collection, social syncing, email shoppable videos, and the removal of Moast branding. Pro also unlocks advanced widget settings, Smart video sorting, multi-language support, and the floating pop-up player.

Yes. You can start a 14-day free trial of the Pro plan from Settings > Billing in the Moast app. Choose monthly or yearly billing, then click Start 14-day free trial. Shopify asks you to approve the subscription before the trial starts, and you return to Moast after you approve.

Yes. We offer an annual plan that gives you one month free. In the Moast app, go to Settings > Billing, turn on the Pay yearly switch, and approve the new subscription in Shopify. Yearly billing shows a Get 1 month free badge next to the switch.

Go to Settings > Billing in the Moast app. Choose monthly or yearly billing with the Pay yearly switch, then click the button that matches what you want: Start 14-day free trial, Switch to yearly, or Switch to monthly. Shopify asks you to approve the new subscription before it starts. After you approve, you come back to Moast and your billing page shows your new plan.

In the Moast app, go to the Media section and click Add Media. You can upload videos from your device, import from an Instagram or TikTok profile, or import single posts by URL, mentions, or hashtag. Read the full getting-started guide.

No. Profile sync only pulls in new posts going forward. To import past content, use the Manual Social Import option and paste the URL of a specific Reel or video.

There are two common reasons:

• If your store is on a Shopify trial, Shopify does not allow video uploads. You can test with images or use a development store instead. Learn more

• If you are on the Shopify Basic plan, Shopify limits your store to 250 videos total. Since Moast stores videos in your Shopify Files, you may need to delete older videos to make space. Learn more

Open the Media Library, select a video, and click Select products or Select variants. Then hit save. You can also tag multiple videos at once by selecting them and using the Add product button. Read the full guide.

Yes. When you create a widget for product pages, choose Smart auto-match so tagged videos automatically appear on the right product pages. Or choose the manual option to pick specific videos for each product inside the widget editor. Learn how to set this up in the widget editor.

Yes. In the widget editor, use the Media order section to pick and arrange your videos. You can sort manually, by newest, oldest, Smart, video priority, or random. There is no automatic limit — you pick the content yourself.

In the Moast app, go to Widgets and click New widget. Choose a type, pick a placement, and click Create. When you are ready, click Add to theme in the preview toolbar to publish it. Read the full widget editor guide.

Open the widget in the editor, go to the Media order section, and choose your sort mode. You can drag and drop manually, or sort by newest, oldest, Smart, video priority, or random. Some options require the Pro plan. Learn more.

Make sure the Moast widget is added to the product page template, not just the homepage. Also check that the widget's product source is set to Smart auto-match or that the correct videos are assigned to that product. If videos are still missing, contact our support team using the chat bubble.

The floating pop-up player is available on the Pro plan. You can add it from the widget list or using the embed code. Learn more about embed installation.

Moast follows your Shopify admin language. Once you add and publish a new language in your Shopify store, Moast will detect it. You can then go to Settings > Text & Labels in the Moast app to translate widget text. Multi-language support is a Pro feature. Read the full guide.